From time to time, I get a call from people saying that their browser is giving them an error: eg.: “Cannot load page”

Bolded words are for people that need the essentials.

There are a few things that can be done to sort this out at home without having to take it into the local repair shop.

1. In your browser, under the “File” menu, make sure that the “Work Offline” is NOT checked. If it is, click it to uncheck it.

2. Test your browser

3. In Windows XP, goto the Start menu & click on “run”; in Windows Vista & Windows 7, open the start menu and search for “cmd“. Within the results, right-click on “cmd” and choose “Run as Administrator”. At this point a black window will appear with white writing on it.

2. Type: ipconfig
You are looking for the line that says “ipv4” or “ipv6”, if it says 192.168.1.xxx (x = a number) or something of the like, this means that you are connected to the internet. If you try all the following steps & still cannot get to the internet, then it is likely you might have a virus & I suggest taking it to Best Buy to the Geek Squad.

3. Type: ipconfig /flushdns

4. Check to see if browser is working again

4. Type: netsh winsock reset all
(might have to restart computer)

5. Check browser

6. If you still cannot view any web pages & you are using Internet Explorer, then goto the “Tools” menu & then click on “Internet Options” – goto the “Advanced” tab & click “Reset” What this does is it will reset the browser to the factory defaults. YOU WILL LOOSE ANY FAVORITES unless you back them up first. To do this, go to your user files, find the “favorites” folder, right-click it, select “copy”, go to your desktop, right-click, select “paste.” you have now made a backup of your favorites.

7. Check browser

8. Type: ipconfig /renew

9. ***Skip if you do not know what the following means*** If you need to rebuild the TPC/IP stack, then for vista (same as above) at the prompt type:

netsh int ip reset

10. In none of the above works, it’s time to take the computer in…